At eg999, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information when you use eg999.live.
Six core commitments eg999 makes to every player regarding their personal data.
All personal data collected by eg999 is stored on encrypted servers. We use industry-standard encryption protocols to ensure your information cannot be accessed by unauthorised parties.
eg999 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account and improve your experience on eg999.
You have the right to access, correct, and request deletion of your personal data held by eg999. Submit a request through our support team and we will respond within 30 days.
eg999 only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.
This policy tells you exactly what data we collect and why. There are no hidden data practices at eg999. If we change how we use your data, we will notify you before the change takes effect.
eg999 does not keep your data indefinitely. Retention periods are defined by legal requirements and operational necessity. When data is no longer needed, it is securely deleted.
Summary: eg999 collects only the data needed to run your account and process payments. We do not sell your data. You can request access to or deletion of your data at any time by contacting support at [email protected].
This Privacy Policy explains how eg999 — operated at eg999.live — collects, uses, stores, and protects the personal data of players and visitors. It applies to all users of the eg999 platform, including registered account holders and visitors who browse the site without registering.
eg999 is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. This policy is written in plain language so that every eg999 player — regardless of technical background — can understand exactly how their data is handled.
By registering an account on eg999 or continuing to use the platform, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not use eg999.
eg999 collects the following categories of personal data from players:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, nationality | Yes – required for account registration and age verification |
| Contact Data | Mobile number, email address | Yes – required for account communication and support |
| Payment Data | bKash / Nagad / Rocket number, transaction IDs | Yes – required to process deposits and withdrawals |
| Verification Data | National ID, passport copy, selfie photo | Required when identity verification is triggered |
| Account Activity Data | Login history, bet history, game sessions, bonus usage | Collected automatically during platform use |
| Device and Technical Data | IP address, browser type, device model, operating system | Collected automatically for security and fraud prevention |
| Communication Data | Support chat logs, email correspondence | Collected when you contact eg999 support |
Note: eg999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulatory obligation.
eg999 collects personal data through the following channels:
eg999 uses your personal data for the following purposes:
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from eg999, you can unsubscribe at any time by contacting support or using the unsubscribe link in any marketing email. Opting out of marketing does not affect account-related communications.
eg999 processes your personal data on the following legal grounds:
eg999 does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under strict data protection obligations:
Important: eg999 does not share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes. Any third party that receives your data is contractually required to handle it securely and use it only for the specified purpose.
eg999 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by legal requirements and operational necessity:
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Payment and transaction records | 5 years from transaction date (AML requirement) |
| Identity verification documents | 5 years from submission date |
| Game and betting history | 3 years from account closure |
| Support communications | 2 years from last interaction |
| Technical and device logs | 12 months on a rolling basis |
When data reaches the end of its retention period, eg999 securely deletes or anonymises it so that it can no longer be linked to you as an individual.
eg999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure:
Despite these measures, no online platform can guarantee absolute security. If you believe your eg999 account has been compromised, contact support immediately at [email protected].
Your Role in Security: You are responsible for keeping your eg999 login credentials confidential. Use a strong, unique password and do not share your account details with anyone. eg999 will never ask for your password via email or chat.
As an eg999 player, you have the following rights over your personal data. To exercise any of these rights, contact eg999 support at [email protected]. We will respond within 30 days.
Request a copy of all personal data eg999 holds about you.
Ask eg999 to correct any inaccurate or incomplete data we hold about you.
Request deletion of your personal data, subject to legal retention obligations.
Ask eg999 to restrict processing of your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to processing of your data for marketing or legitimate interest purposes.
eg999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Cookies are small text files stored on your device when you visit eg999.live.
eg999 uses the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of your eg999 account. eg999 does not use third-party advertising cookies or tracking pixels for external ad networks.
eg999 does not knowingly collect personal data from anyone under the age of 18. The eg999 platform is strictly for adults. If eg999 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that a minor has registered on eg999 using your details or their own, please contact support immediately at [email protected] so we can investigate and take appropriate action.
Parental Controls: eg999 strongly recommends that parents and guardians use parental control software to prevent minors from accessing online gaming platforms. More information is available on the Responsible Gaming page.
eg999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.
The updated policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically. Continued use of eg999 after the effective date of any update constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, please get in touch with the eg999 support team. We are available 24 hours a day, 7 days a week.
Data access and deletion requests will be acknowledged within 5 business days and fully resolved within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint through the formal dispute process described in your account settings.
Our Commitment: eg999 treats every privacy request seriously. We will never dismiss a data concern or delay a response without good reason. Your trust is the foundation of everything we do at eg999.
Join thousands of Bangladesh players who trust eg999 for fair games, instant bKash payouts, and a platform that genuinely respects your privacy.